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FAQ

Playing a game

I still have 5 credits left, why can't I continue to play?

You need a minimum of 10 credits to play a Real game, 5 credits will always be stored in your account.

I clicked on “Play for Fun / Play for Real”, but the game doesn’t start.

It’s possible that a corrupt file of the game is stored in your cache. You can solve this by deleting your “temporary internet files”.

Internet Explorer users

Close the game and go to the tab “Internet options” and then the tab “Extra”. Near the browser history you will find the tab “delete”. When you click this tab you will get a menu in which you can delete certain files. Click on the tab “delete temporary internet files”. When this is completed you can start a new game. The game should now load.

Mozilla Firefox users

Close the game and press Ctrl + Shift + Del simultaneously. You will get a menu in which you can delete certain files. You should only select the checkbox “Buffer”. When you have done this you can click on “Clear Private data now”. When this is completed you can start a new game. The game should now load. If you haven’t found an answer to your question, you can always contact us using the feedback form.


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